The state of digital commerce and omnichannel retail
The 7th Omnichannel Retail Index uncovers how U.S. retailers and brands are delivering on the omnichannel promise and meeting rising customer demands. Industry benchmark data and best practice adoption trends will help you prioritize your digital and omnichannel roadmap and ultimately make smarter investment decisions.
Find out the overall adoption of digital and omnichannel best practices
Discover the must-have capabilities for a stellar customer experience
Learn about the digital and omnichannel areas of growth and areas that need improvement
What you'll find in this interactive digital report:
Every year, our consultants benchmark how leading retailers and brands perform against 250+ web, mobile, store and cross-channel capabilities.
The framework of the study remains the same but as the industry evolves, we constantly evaluate and accordingly update the criteria that we benchmark against.
This year, the Index insights are grouped into main categories and are presented through stats and observations. You’ll be able to navigate between the different sections, but we recommend starting by following the arrows to get the full picture.
Each category includes tabbed subsections with key stats – hover over a pin on the stats image to get additional data and observations.