Voice

Your customers are talking. Is your business ready to listen?

📅 September 29, 2026🕕 3:00–3:30 PM BST / 4:00–4:30 PM CESTVoice is becoming a critical part of how customers engage with brands, from service interactions and support requests to AI-powered conversations and self-service experiences.Join Mahesh George for a practical discussion on where voice technologies are delivering real business value, how conversational experiences are evolving, and what organizations should consider as voice becomes a more important customer engagement channel. In just 30 minutes, you'll get a practical look at how organizations can combine AI agents, human expertise, and voice experiences to create more efficient operations and better customer outcomes.What You'll Walk Away With

An understanding of Agentforce Voice and Service Voice capabilities
Insights into the role of AI in modern contact centers
A look at what's possible with Agentforce Contact Center
Practical use cases for customer service organizations
Guidance on where to start and what to consider next

Speaker: Mahesh George, Practice Director , AI Services, OSF DigitalRegister now and discover where Voice fits into your customer experience strategy.