Tea Time: Service Voice
📅 Wednesday, September 16th 🕕 14:30 - 16:00 PST 📍 OSF Digital HQ, 165 Natoma Street, San FranciscoStep out of the Dreamforce rush for tea and a proper conversation about where voice is going. As AI moves into service, voice is quietly becoming one of the most interesting places it lands, agents that understand a caller, act on live context, and hand off cleanly to a person when it matters. Over tea, we'll get into what's working, what's still hard, and what it means for service teams weighing it now. Small group, low pressure, real talk. Join us to:
- Explore where AI voice agents actually work in service today
- See how voice ties into live customer context and cleaner human handoffs
- Hear how service teams are approaching it, and what to watch out for
- Widen the lens: how voice fits into your broader service, data, and agentic roadmap
- Talk it through with a small group of peers, over tea, away from the noise
Speakers
Sean Catlin
Sean leads the company’s global strategic vision and cross-industry growth agenda. A seasoned business leader with deep roots in financial services, Sean specializes in unlocking enterprise value through digital transformation, go-to-market innovation, and ecosystem partnerships.
Jack Godfrey
Jack Godfrey is Vice President of Global Sales at Connect, leading sales strategy, new business development, customer success and channel partnerships. With extensive experience in enterprise technology and customer experience, Jack has a strong background in contact center technology, automation and AI-enabled customer experience.
Dan Oldridge
Dan Oldridge is RVP, Agentforce Service, UKI. With 10+ years at Salesforce, he specializes in Service and Field Service, leading customer transformation through AI in Customer Service. Dan has contributed to articles in The Sunday Times, Field Service News and CX Today.
Contact: Kateryna Melkomukova
Sign up for the latest news, trends and insightsSUBSCRIBE