Scaling Self-Service Operations with a Digital Customer Portal
A leading energy and utilities provider partnered with OSF Digital to modernize customer operations, enable self-service experiences, and create a scalable foundation for long-term business expansion.MODERNIZED ENERGY AND UTILITIES CUSTOMER OPERATIONS
OSF Digital implemented a digital customer portal powered by Salesforce technologies, enabling self-service capabilities, automating critical processes, improving operational efficiency, and providing greater visibility across customer and contract management activities.- End-to-end Gas On-Grid scheduling solution
- B2B customer portal implementation
- Experience Cloud and Service Cloud deployment
- Energy & Utilities Cloud foundation
- Digital Engagement and WhatsApp integration
- SAP ERP integration for contract and account visibility
A STRONG PARTNERSHIP FOCUSED ON CONTINUOUS INNOVATION
OSF Digital successfully launched the customer portal, delivered measurable business value, and established a long-term transformation partnership by combining Energy & Utilities expertise with Salesforce knowledge to support innovation, optimization, and improvements in customer experience.THIS SOLUTION MAY BE RIGHT FOR YOU IF YOU WANT TO:
- Reduce manual and spreadsheet-based processes
- Increase visibility into contracts and account information
- Automate business-critical workflows for ops efficiency
- Improve customer experience and satisfaction
- Integrate customer-facing systems with ERP platforms
- Modernize energy and utilities customer operations
AUTOMATEDBUSINESS-CRITICAL PROCESSES
FUTURE-PROOFED,SCALABLE PLATFORM
GREATER VISIBILITY,TRACEABILITY & CONTROL