Scaling Global Growth with an AI-Powered Salesforce Multi-Cloud Transformation
An industrial tools and equipment manufacturer partnered with OSF Digital to unify customer data, modernize operations, and enable scalable growth through a connected Salesforce and AI ecosystem.ELEVATING CUSTOMER ENGAGEMENT AND STREAMLINING OPERATIONS
An industrial tools and equipment manufacturer worked with OSF Digital to connect sales, service, commerce, marketing, analytics, and AI capabilities into a single platform that improved visibility, streamlined operations, and supported global business expansion.- Salesforce B2B Commerce with AI-powered self-service
- Sales Cloud & Service Cloud CRM with Tableau for a unified customer view
- Marketing Cloud Account Engagement
- Data 360 for real-time analytics and insights
- Agentforce for intelligent automation and better resource allocation
A STRONG PARTNERSHIP FOR SCALABLE DIGITAL TRANSFORMATION
OSF Digital served as a long-term transformation partner, helping the organization unify customer engagement, commerce, data, and AI capabilities while simplifying business processes, supporting acquisition-driven growth, and creating a foundation for future innovation.THIS SOLUTION MAY BE RIGHT FOR YOU IF YOU WANT TO:
- Unify customer data across regions and business units
- Create a complete customer view with real-time insights
- Streamline multi-channel sales operations
- Expand self-service purchasing capabilities
- Reduce manual processes and spreadsheet dependency
- Improve service team efficiency and enable AI-powered customer experiences
- Support acquisition-driven growth
4X INCREASEIN ONLINE ORDERS WITHIN 12 MONTHS
70% REDUCTIONIN INBOUND CALLS
HUNDREDSOF HOURS SAVED MONTHLY