Operationalizing AI Agents to Scale Customer Engagement and Revenue
A leading residential real estate developer partnered with OSF to deploy autonomous AI agents, streamline customer engagement, and achieve measurable business outcomes across collections, service, and revenue operations.SCALED CUSTOMER ENGAGEMENT WITH 24/7 AUTONOMOUS AI AGENTS
To improve collections, customer service, and revenue opportunities, OSF implemented a connected Agentforce ecosystem integrated with a Salesforce multi-cloud system and WhatsApp, enabling autonomous engagement, operational efficiency, and governed, AI-driven customer interactions.- 3 Agentforce agents: an AI-powered collections agent for debt renegotiation, one for customer service, and another one for proactive customer outreach
- Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud integration
- WhatsApp-enabled customer engagement
- Automated workflows and policy enforcement
- Omnichannel engagement with seamless employee escalation
- CRM visibility and governance controls
A STRONG PARTNERSHIP THAT LED TO 3X ACHIEVED ROI IN THE 1ST MONTH
OSF partnered closely with business stakeholders to identify high-value AI use cases, design a phased transformation roadmap, operationalize autonomous processes, and establish governance, visibility, and scalable foundations for long-term AI-driven growth.THIS SOLUTION MAY BE RIGHT FOR YOU IF YOU WANT TO:
- Scale customer engagement across large customer portfolios
- Reduce manual effort associated with routine interactions
- Create new revenue opportunities through proactive outreach
- Improve customer response times
- Implement omnichannel engagement strategies
~4XGREATER OPERATIONAL EFFECTIVENESS
FULL ROI ACHIEVED IN 60 DAYS
~192KRECOVERED MONTHLY