Launching a Unified Digital Platform to Expand Customer Services and Increase Retention
A leading utility and energy provider partnered with OSF Digital to implement a unified Salesforce platform, expand service offerings, and create a scalable foundation for customer retention and growth in the Energy & Utilities Industry.DEVELOPED A CENTRALIZED CUSTOMER AND OPERATIONAL DATA PLATFORM
OSF Digital implemented a Salesforce Industries solution that unified customer and operational data, automated order orchestration and fulfillment, integrated external systems, and enabled bundled service offerings across multiple products and customer journeys.- Salesforce Industries platform implementation with Energy & Utilities Cloud
- Service Cloud implementation and Communications Cloud integration via MuleSoft
- OmniStudio-enabled process automation
- Order Management capabilities
- Automated order orchestration and fulfillment
A STRONG PARTNERSHIP THAT ENABLED RAPID SERVICE EXPANSION
OSF Digital combined Salesforce Industries' expertise, utility industry knowledge, and close collaboration with Salesforce Professional Services to deliver a complex implementation, launch a new service offering, and establish a scalable platform for future growth.THIS SOLUTION MAY BE RIGHT FOR YOU IF YOU WANT TO:
- Expand into new service offerings
- Increase customer retention
- Improve cross-sell opportunities
- Deliver bundled products and services
- Create a single source of truth for customer data
- Improve operational visibility and decision-making
BUNDLED OFFERINGS FOR GREATER CUSTOMER VALUE
AUTOMATED END-TO-END CUSTOMER PROCESSES
FASTER LAUNCH OF NEW REVENUE STREAMS