Enabling a Unified Stakeholder Engagement Platform for Critical Infrastructure Operations
A national critical infrastructure operator partnered with OSF Digital to modernize stakeholder engagement, unify communications and data, and create a scalable platform for compliance, visibility, and operational efficiency.DELIVERED A MODERN AI-READY CRM FOUNDATION
OSF Digital helped a national critical infrastructure operator modernize stakeholder engagement through a connected Salesforce ecosystem, centralized data management, automated communications, and governance-driven processes designed to support compliance, visibility, and long-term scalability across a highly regulated operating environment.- Implemented Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Shield, and Data 360
- Established a secure and unified CRM foundation
- Created a unified service-to-marketing execution model
- Consolidated data into a single source of truth
- Piloted Agentforce for automated stakeholder communications
A LONG-TERM PARTNERSHIP FOR TRUSTED COMMUNICATIONS NATIONALLY
OSF Digital delivered a complex modernization program through structured governance, large-scale data migration, and close collaboration across business, IT, and operational stakeholders, establishing a scalable operating model supported by ongoing managed services and continuous optimization.THIS SOLUTION MAY BE RIGHT FOR YOU IF YOU WANT TO:
- Consolidate disconnected CRM and stakeholder systems
- Create a single source of truth across business units
- Improve regulatory reporting and operational visibility
- Standardize communication workflows and approvals
- Reduce reliance on manual, fragmented processes
- Increase collaboration across operational teams
400USERS SUCCESSFULLY DEPLOYED
HOURS INSTEAD OF DAYS FOR CRITICAL COMMUNICATIONS
CONSISTENT BRANDING THROUGH AUDIENCE TARGETING