Connecting B2B Commerce and Subscription Management for Enhanced CX
A multinational industrial manufacturing organization partnered with OSF Digital to modernize B2B commerce operations, streamline subscription management, and deliver a scalable self-service customer experience.CREATING A CONNECTED COMMERCE EXPERIENCE FOR CUSTOMERS
A multinational industrial manufacturing organization worked with OSF Digital to consolidate fragmented commerce systems into a unified Salesforce ecosystem that automated ordering, subscriptions, renewals, and customer self-service while improving visibility and scalability.- Agentforce Revenue Management implementation
- Salesforce B2B Commerce platform deployment
- MuleSoft integration connecting Salesforce and SAP
- Migration of 40,000 SKUs to a unified commerce experience
- Automated subscription quoting, pricing, ordering, and renewals
- Centralized order history and subscription visibility
- Multi-entity and multi-location account support
- Personalized customer experiences and secure account management
A STRATEGIC PARTNERSHIP FOR COMMERCE TRANSFORMATION
OSF Digital combined deep expertise in Salesforce Revenue Cloud and B2B Commerce with a collaborative transformation approach, helping define a long-term roadmap, modernize commerce operations, and deliver a scalable platform that supports future business growth.THIS SOLUTION MAY BE RIGHT FOR YOU IF YOU WANT TO:
- Consolidate fragmented commerce platforms
- Automate subscription and renewal processes
- Improve order visibility across customer accounts
- Reduce manual administrative effort
- Enable customer self-service capabilities
- Deliver personalized buying experiences
40,000SKUS MIGRATED TO A UNIFIED PLATFORM
AUTOMATED COMMERCE AND SUBSCRIPTION OPERATIONS
SELF-SERVICEACCESS TO ORDERS, SUBSCRIPTIONS, AND ACCOUNT DATA