Accelerating Digital Energy Trading with a Self-Service Commerce Platform
A leading energy generation and trading provider partnered with OSF Digital to build a digital energy trading ecosystem, streamline customer onboarding, and accelerate digital engagement and lead generation.UNIFIED DIGITAL EXPERIENCE ACROSS COMMERCE, SALES, AND MARKETING
OSF Digital delivered a digital ecosystem powered by Salesforce B2B Commerce, Sales Cloud, Experience Cloud, and Marketing Cloud, enabling self-service energy evaluation, automated processes, streamlined onboarding, and a more efficient customer journey.- Customized B2B commerce website
- Created an online energy savings simulator
- Automated proposal generation
- Enabled customer self-service capabilities
- Integrated third-party credit platform
- Handled end-to-end migration tracking
- Streamlined evaluation and onboarding processes
DELIVERING RAPID BUSINESS VALUE THROUGH A SOLID COLLABORATION
OSF Digital combined industry expertise, business process transformation, and Salesforce technologies to create a unified digital ecosystem. The team delivered an MVP in 15 weeks, enabling a scalable operating model while achieving a 5.0 CSAT score.THIS SOLUTION MAY BE RIGHT FOR YOU IF YOU WANT TO:
- Modernize energy trading and contracting processes
- Enable self-service digital customer experiences
- Simplify onboarding and migration journeys
- Improve lead generation and customer engagement
- Reduce manual operational activities
- Provide online evaluation and simulation tools
- Integrate financing options into customer journeys
7X INCREASEIN MONTHLY LEAD GENERATION
510+LEADS GENERATED IN SIX MONTHS
50K WEBSITE VISITS WITHIN SIX MONTHS