Give your sales agents more insights to understand your shoppers, and ensure they have a 360-degree view of every customer and interaction. Track customers’ assets, orders, support history, and more, from one central place.
Resolve cases faster by combining streamlined processes with easy access to the full details, context, and history of every case and customer interaction. Deliver quick and personalized support in your customer’s moment of need with live chat. Easily deflect routine requests with a chatbot, or route more complicated issues to an agent.
Help your agents make more informed decisions in every customer conversation by embedding analytics in the agent workspace. Deliver personalized service with predictive CSAT, based on existing Salesforce data and trends. Management can run efficient support teams with prebuilt performance dashboards and apps with AI-powered insights.
OSF Digital is a Salesforce Platinum Partner with extensive experience in implementing Salesforce Service Cloud and integrating this platform with Salesforce’s full suite of Clouds, such as Marketing, Communities, and Commerce Clouds, as well as other technologies like loyalty systems, Einstein, ERP, OMS, POS, and even bringing the customer data into a Clienteling App for in-store agents, to help brands achieve connected commerce.