Customers can interact with each other, provide feedback, and share their enthusiasm for your brand and products. Grant them easy access to articles, FAQs, and conversations initiated by other shoppers on topics concerning your brand and products and create a vibrant community by enabling members to endorse each other for their specific skills and expertise.
Integrate your ecommerce platform with Salesforce Community Cloud to empower shoppers to find and purchase items in a single branded, mobile and social environment. Create rich, self-service experiences for your customers, and help them help themselves to make the right buying decisions, right from the Community.
Customers can create cases directly within your community. You can also automatically escalate cases based on keywords, or if a question is left unanswered. Your agents can reply within the community, or privately. The dashboards available in the community management console help you measure and analyze metrics, such as adoption and engagement, most popular groups, users, and topics.
OSF Digital is a Salesforce Platinum Partner with extensive experience in implementing Salesforce Community Cloud and integrating this platform with Salesforce’s full suite of Clouds, such as Marketing, Service, and Commerce Clouds, as well as other technologies like loyalty systems, Einstein, ERP, OMS, POS, and even bringing the customer data into a Clienteling App for in-store agents, to help brands achieve connected commerce.