Recently, Salesforce and OSF Digital created a solution for retail brands that were looking to combine their physical and online stores to sell their in-store inventory by offering a curbside pickup option. We wanted to help them enable a curbside pickup option in a matter of weeks.
As shopping trends increasing with more frequent online purchases, savvy retailers are expanding their pickup options to serve the needs of customers who prefer to pick up rather than shop themselves. Enhance your online store with retail-industry features to offer customers more shopping flexibility and reap sales and increase market share in return. Now is the perfect opportunity to strengthen your brand recognition by creating an emotional connection with your customers to reinforce loyalty.
With Quick Start for Curbside Pickup, you can enable a curbside pickup option in just 2 weeks.
Key takeaways:
- How 3 portals synchronize data and make management and logistics simple: Salesforce Commerce Cloud ecommerce Storefront, Salesforce Order Management, and the Store Associate App
- How to quickly configure your store in Business Manager to offer curbside pickup
- How orders are efficiently captured and handled in the order management system
- How the Store Associates App enables employees to assist customers best and deliver additional value
- How customers are notified promptly about their orders
