SALESFORCE CUSTOMER 360 ACCELERATES B2B DIGITAL ACHIEVEMENTS FOR SUSTAINABILITY AND GROWTH WHILE UNITING DATA
- Industry: Consumer packaged goods - B2B
- Headquarters: Australia
- Brand presence: Australia
- Employees: 400
With Salesforce Customer 360, the company has unified customer data to deliver a connected experience while operating more efficiently.
The company processed $14 million in transactions on the first day, while other regions not using the new platform struggled to go live with a new commerce solution.
This industry giant received a lower cost of ownership, with increased revenue and improved promotion and sales of products.
Customers now have a seamless ordering experience, service reps have visibility on orders to better serve customers, and teams can access holistic data and customer reports.
OSF Digital provided a fast go-to-market solution with a short deadline (during the height of the pandemic) and came in under budget with no business-critical bugs to fix.