Best practice makes perfect. Our Best Practice Checklists are your guides for getting the most out of your commerce and omnichannel strategies. Cross-check our recommendations against your experiences and ask the right questions to determine the best technology solutions and vendors for your situation.

As customer expectations keep growing and the demand for more experiential services increases, organizations struggle to adapt to the new experience economy and shift towards customer-centricity. Even minor changes in business models and strategy involve disruptions at all levels of the organization. Download our organizational design best practices to avoid common pitfalls and lead your company through the change, smoothly and efficiently.