OSF UnifyCOMMERCE’s mission is…
...to provide you with the necessary tools to learn useful details about your audience and its segments, see patterns that will help you personalize your campaigns' messages, adjust website content and, overall, create a more efficient marketing strategy, while opening up new sales channels.
We developed the solution having your customers shopping experience in mind. We created the Single-Sign On functionality between ecommerce platforms and Salesforce Community, so that your customers can seamlessly navigate from the website to your Community and back, with a single click and constantly benefit from a memorable, circular and useful shopping experience, as the cart is visible and updated in real time across both platforms.
We went the extra mile and build unique custom Lightning Components for each ecommerce platform we integrated with Salesforce Community, so that you can contextualize your visitors’ shopping experience. The Best Sellers buy button is available when browsing general sections in Community, while, when engaging in specific topics, your customers have the option to purchase Recommended Products. This concept of “in-context commerce” as Salesforce identifies, leverages the importance of unique communities to their users in order to provide context to the positioning of the products and services.
We know how valuable Customer Service is to you and your shoppers, this is why we embedded the Customer Service Suite in Salesforce Service Cloud, to provide your team with full visibility over all customers’ orders and history, comments in the Community and even visits to your website, so that they can respond to customer requests immediately, and at the point they call in, offering the best support, make product recommendations based on purchasing profile online, and even place orders on your customers’ behalf.