Join OSF Digital this year - a globally recognised digital transformation specialist, and be part of our driven and innovative team. As a trusted Salesforce partner for over a decade, we are experts in B2B, B2C, and multi-cloud solutions. We have recently celebrated our 20th anniversary and have been steadily expanding our global presence. We are proud of our many accomplishments, including recognition in the Fast Company list of best workplaces for innovators, and in the Salesforce 2023 Partner Innovation Awards for our outstanding Multi-Cloud Digital Transformation expertise.
At OSF Digital, you will collaborate with exceptional individuals who are dedicated to delivering top-quality outcomes for renowned brands worldwide. Our diverse yet tightly-knit team of over 2500 high-performing professionals operates across 50+ global offices. We foster a strong sense of teamwork, building long-term relationships with our customers.
OSF Digital's Marketing Cloud Architects are solution leaders who are responsible for developing end-to-end innovative solutions for complex technical and digital marketing requirements. Working cross-functionally, the Marketing Cloud Architect will own and be responsible for the solutioning, development and documentation of SFMC implementations throughout the project life cycle.
The role expects a high billable utilization with any remaining time focussed on pre-sales, internal objectives, continuous improvement and development of best practices for OSF Digital and its clients.
On a project basis, the role collaborates with regional and global peers as well as other Delivery Centres, Business Units and portfolios to deliver high quality technical solutions on time and on budget, in addition to supporting project leadership. As senior members of the team, Marketing Cloud Architects are also expected to share knowledge via mentoring and coaching for more junior architects and developers.
Key Responsibilities:
- Architect quality, scalable and performant solutions for complex, multiple Salesforce Cloud implementations that integrate with one or more external sources.
- Define and build technical solutions.
- Input into requirements and creation of specifications and architectural artefacts.
- Perform end-to-end testing and documentation for final approval.
- Be responsible for integration evaluation, design and implementation, including external systems and middleware.
- Be responsible for deployment strategy, integration implementation and data flow across multiple systems.
- Contribute to pre-sales activities as required, working closely with the OSF Digital business development team.
- Build and maintain relationships across clients and cross-functional teams, manage client expectations and handle challenging client situations.
- Address client issues, provide timely resolutions and deliver high quality services
- Present ideas, strategies, and reports to clients, understand their requirements and provide appropriate solutions, in a clear and concise manner.
- Adapt to changing client requirements and manage multiple deadlines and priorities, while maintaining a high level of client satisfaction.
- Contribute to building out OSF Digital’s IP and knowledge base.
- Assist in the training and development of fellow peers and colleagues.
- Work actively with OSF Digital to shape the tools, artefacts and capability of a successful practice and market offering.
- Build strong, trusted relationships within the OSF Digital client-base.
- Keep abreast of market trends and assist OSF Digital in remaining at the forefront of the market.
- Identify cross-sell and up-sell opportunities across the client base.
Requirements
About you:
- Bachelor’s Degree in Informatics, Computer Science, or Interactive Design
- 4+ years in consulting and/or Full-Stack web app development experience
- Strong knowledge/experience in AMPScript, SQL, CSS, HTML, JavaScript, SQL and APIs.
- Experience with CRM platforms such as Salesforce, Hubspot, Dynamics 365, etc
- Experience with Cloud App Hosting solutions such as Heroku, AWS, Azure, etc
- Experience with Integration Environments such as Jitterbit, Zapier, Mulesoft, etc
- Experience with Analytics and BI tools such as Datorama, Tableau, PowerBI, etc
- Experience with Front-end, Back-end and database languages
- Demonstrated experience in consulting, stakeholder management and project delivery
- A strong technical understanding and platform knowledge of Salesforce Marketing Cloud, Storytelling, Storyboarding, and Customer Journey Mapping
- Excellent documentation skills
- A team player who builds relationships based on trust and can work cooperatively
- In possession of a growth mindset
- Strong business acumen and commercial awareness
- Strong background with a range of integration technologies and platforms –design and implementation
- Focused on achieving outcomes with high levels of initiative and drive
- Exceptional client service skills
- Active listener who can provide clarity and solve the right problems
- Self-confident with the ability to maintain presence and composure in high pressure environments
- Flexible and able to apply expertise appropriately in a variety of settings
Benefits
As a Salesforce Platinum Partner, we offer cutting-edge projects with a global impact. Gain expertise in diverse cloud platforms, including AI, and make a significant difference to clients. Here locally within our delivery center, we are proud to be a Great Place to Work-Certified™ company, and as we are widening our reach in the Global Market, we are aggressively expanding our Philippine Team! Enjoy a flexible work environment with remote options, flexible hours, and a positive, supportive company culture. We prioritize work-life balance and well-being initiatives.
Your professional growth and recognition matter to us. Access training, certifications, and career advancement opportunities in our diverse and inclusive workplace.
Join OSF Digital and unlock your potential. Be part of a highly talented team that is shaping the future of digital transformation.
