We are seeking an experienced Salesforce OMS Technical Architect to lead technical strategy, solution design, and architecture for large-scale retail and supply chain implementations. This role requires strong domain expertise, architectural leadership, and the ability to guide teams and clients through complex digital transformation initiatives.
Responsibilities:
- Demonstrate strong domain knowledge in retail and supply chain.
- Stay up to date with new OMS features and ensure released functionality works as expected.
- Understand and analyze the client’s existing technology landscape.
- Provide technical guidance to project delivery teams, product engineering teams, and clients.
- Own all technical escalations throughout the project lifecycle.
- Define the architecture vision and roadmap to support the client’s enterprise transformation.
- Create detailed solution architectures, including integration recommendations, API/microservices enablement, cloud migration, and more.
- Mentor and guide delivery and engineering team members.
- Develop interface documents and mappings to ensure proper OMS integration.
- Oversee software development plans with a focus on quality and delivery efficiency.
- Participate in design reviews with clients and internal project teams.
- Manage development planning, including training, skills evolution, and resource needs.
- Conduct workshops with client teams to gather requirements and define end‑to‑end implementation architecture.
- Act as a key member of the delivery team during implementation, facilitating design and requirements phases.
- Advise customers on supply chain best practices and ensure alignment with OMS capabilities with minimal customization.
Requirements:
- Experience working with Salesforce Order Management System (platform or integrations).
- Bachelor's degree in Computer Science or Engineering preferred.
- Minimum of 3 years as a technical consultant or lead architect in supply chain systems or systems integration.
- Proven experience in the retail industry with exposure to OMS, order fulfillment, and order management processes.
- Strong plus: experience with Salesforce products such as Service Cloud or Salesforce Commerce Cloud.
- Strong verbal, written, and presentation skills.
- Fluency in English.
