OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 2000+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. At OSF Digital we place a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all.
Responsibilities:
- Plan, coordinate, and monitor all project phases within Salesforce or omnichannel environments.
- Develop and maintain project timelines, milestones, communication plans, risk registers, and execution strategies.
- Manage client relationships and expectations, escalating issues when appropriate.
- Support and enable Delivery teams by ensuring clarity on priorities, resources, and dependencies.
- Lead status meetings, steering committee sessions, reporting activities, and project KPI tracking.
- Ensure adherence to OSF methodologies and quality standards, whether agile, hybrid, or waterfall.
- Control project scope, change management processes, budget, and resource allocation with appropriate governance.
- Collaborate with Delivery leadership and architects to ensure technical decisions align with scope and best practices.
- Identify project risks, recommend mitigation strategies, and remove impediments as needed.
- Provide insights to the commercial team regarding project progress, potential upsell opportunities, or contract renewals.
Requirements:
- Proven experience managing technology projects, preferably within Salesforce or consulting environments.
- Knowledge of agile and traditional project management methodologies (Scrum, Kanban, PMBOK).
- Strong communication skills for interacting with both technical teams and business stakeholders.
- Demonstrated ability to manage multiple stakeholders and resolve conflicts effectively.
- Experience with project management tools and reporting practices.
- Professional certifications such as PMP, PMI-ACP, CSM, or equivalent are considered an asset.
- English proficiency for working with global teams and clients.
- Strong organizational skills, autonomy, and a delivery-oriented mindset.
- Collaborative leadership style with a focus on results.
- Analytical skills and the ability to make data-driven decisions.
- Proactive, consultative, and adaptable in dynamic environments.
Language Proficiency:
- English
- Portuguese
- Spanish
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
